Terms & Conditions

These Terms & Conditions govern the supply of drinking water and related services by Tripure Industries (hereinafter “Tripure,” “we,” or “us”) to you, the customer. By placing an order or subscribing to any Vitasta water product, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our 19L canister service operates on an Empty-for-Full exchange model. When you subscribe, you are issued a polycarbonate canister shell. The shell remains the property of Tripure Industries.

• Return Commitment: You agree to return an empty, undamaged shell for every full canister delivered. Shells must be free of cracks, severe scratches, or odour contamination.
• Deposit: New customers pay a refundable shell deposit (currently PKR 500 per canister). The deposit is fully refundable upon termination of service and return of the shell in acceptable condition.
• Unreturned Shells: If a shell is not returned within 30 days of the last delivery, the deposit may be forfeited to cover replacement costs.
• Damaged Shells: Shells damaged beyond normal wear and tear (cracks, broken handles, contamination) will be charged at replacement cost.

• Billing Cycle: Subscriptions are billed on a per-delivery basis or monthly in advance, depending on your selected plan. Invoices are generated and sent via email or SMS after each delivery cycle.
• Payment Terms: Payment is due upon delivery (Cash on Delivery) or via pre-paid wallet. Outstanding balances beyond 14 days may result in service suspension.
• Cancellation: You may cancel your subscription at any time through your customer portal. A 48-hour notice is required before the next scheduled delivery. Cancellations after dispatch may incur a route fee of PKR 100.
• Refunds: Pre-paid amounts for undelivered services are refundable within 14 days of cancellation. Shell deposits are refunded upon physical return of the canister.

Delivery schedules are set based on your subscription frequency and zone assignment (Jhelum Cantonment, Civil Lines, Bilal Town, etc.). We strive to deliver within your chosen window, but delays may occur due to:

• Extreme weather (heavy rain, floods, heatwaves affecting road safety)
• Public holidays observed in the Punjab region
• Government-imposed curfews or road closures
• Unforeseen mechanical or supply-chain disruptions

In such cases, affected deliveries will be rescheduled within 24–48 hours. We will notify you via SMS and your account dashboard. Tripure shall not be liable for losses arising from delayed delivery due to force majeure events.

Tripure Industries’ total liability arising from any claim related to our products or services shall not exceed the value of the product purchased. We are not liable for indirect damages including but not limited to loss of business, inconvenience, or health issues arising from improper storage of bottles after delivery.

Any disputes arising from these terms shall first be resolved through informal negotiation. If unresolved, disputes will be subject to the jurisdiction of the courts in Jhelum, Punjab, Pakistan. You may contact our operations team at any time via our Contact page or by visiting our plant in Jhelum.